Smartsupp 3.60.0

Smartsupp.com, s.r.o. ❘ Freeware ❘
iOS
out of 95 votes

Latest Version
3.60.0 Safe to install

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Smartsupp — AI-powered multichannel live chat that scales customer support

Human-built. AI-enhanced.

Boris Weber

09/24/2026

Smartsupp is an easy-to-install live chat platform with AI assistants, multichannel inbox (web, WhatsApp, Messenger, email), automation/flows, analytics and mobile apps, backed by extensive help docs and a strong user base of 100,000+ sites.

Smartsupp is a comprehensive online shopping assistant that provides a range of helpful features. With its live chat, video recording capabilities, and chatbot automation, Smartsupp aims to increase efficiency and customer loyalty. It is worth noting that Smartsupp's Live Chat is highly regarded worldwide, with over 50,000 active webshops and websites utilizing its services.

Some notable features offered by Smartsupp include:

The unique combination of live chat, chatbots, and video recordings allows for automated responses to repetitive questions, personalized customer service when necessary, and valuable insights to improve conversion rates.
Access to real-time visitor lists enriched with e-commerce data, allowing businesses to identify who is browsing their webshop and which products they show interest in. This enables businesses to proactively initiate conversations and enhance the chances of making a sale.

To learn more about the Terms of Use for Smartsupp, you can visit their website.

Overview

Smartsupp is a Freeware software in the category Business developed by Smartsupp.com, s.r.o..

The latest version of Smartsupp is 3.60.0, released on 07/04/2024. It was initially added to our database on 01/17/2024.

Smartsupp runs on the following operating systems: iOS.

Users of Smartsupp gave it a rating of 4 out of 5 stars.

Pros

User-friendly interface with easy set-up and installation process
Real-time visitor monitoring and chat functionality to engage with website visitors
Customizable chat widget to match website design and branding
Option to track visitor behavior and gather valuable insights for marketing purposes
Integration with popular third-party applications like WordPress, Shopify, and Magento

Cons

Free version has limitations on number of agents and chat history storage
May require some technical knowledge for advanced customization options
Pricing may be expensive for small businesses with a need for multiple agents
Support resources may be limited compared to larger competitors

FAQ

What is Smartsupp?

Smartsupp is a live chat support software that allows website owners to chat with their visitors in real-time.

How does Smartsupp work?

Smartsupp is installed on a website by adding a small piece of code. Website owners can then log in to the Smartsupp dashboard to chat with visitors.

What features does Smartsupp offer?

Smartsupp offers features like real-time visitor monitoring, chat customization, automated messages, chat transcripts, and integration with various platforms.

Is Smartsupp mobile-friendly?

Yes, Smartsupp has a mobile app available for both iOS and Android devices, allowing users to chat with visitors on the go.

Can multiple operators use Smartsupp at the same time?

Yes, multiple operators can use Smartsupp simultaneously to handle incoming chat requests from visitors.

Is Smartsupp GDPR compliant?

Yes, Smartsupp is GDPR compliant and offers tools for website owners to ensure data privacy and compliance.

What kind of websites can use Smartsupp?

Smartsupp is suitable for various types of websites, including e-commerce sites, blogs, business websites, and more.

Can visitors use Smartsupp to leave messages when operators are offline?

Yes, visitors can leave messages via the offline form when operators are not available to chat in real-time.

Does Smartsupp offer a free trial?

Yes, Smartsupp offers a free 14-day trial for users to test out the software before deciding on a subscription plan.

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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Latest Version
3.60.0

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